For ages 21+ — safe and responsible gaming

popok's commitment to responsible gaming

We believe entertainment is truly enjoyable only when it stays within safe limits. At popok, your protection and mental well-being are our first priority.

What is responsible gaming and why does it matter?

Responsible gaming means using gaming as a healthy form of entertainment — not as a way to chase money. Online casino and sports betting can be enjoyable, but going beyond your limits can have a negative impact on your personal and family life. popok is always committed to protecting its players. We want you to play with joy — with excitement, not anxiety.

Setting Deposit Limits

Set your own limit on how much you can deposit per day, per week, or per month. This limit will help you stay within your budget and prevent overspending. Decreasing a limit takes effect immediately; increasing one takes effect after 24 hours.

Time-Out Feature

If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for any period from 24 hours up to 6 weeks. During this time, logging in or placing bets will not be possible.

Self-Exclusion

If you find it difficult to control your gaming, choose self-exclusion. This allows you to keep your account closed for 6 months to 5 years, or permanently. Taking this step is a sign of strength, not weakness.

Session Time Limit

Decide in advance how long you will play in one sitting. The session timer will send you an alert at the set time and will automatically log you out when the time is up. Avoiding long sessions is part of a healthy gaming habit.

Activity Review

You can view your gaming history, deposit and withdrawal records, and win and loss data at any time. Regularly reviewing your own activity makes it easier to spot a tendency toward excessive gaming.

24/7 Support

Contact our Bengali-language support team for any issue. You will get an immediate response via live chat. We do not judge — we only help. Your privacy is fully protected.

Recognise the warning signs

When gaming crosses the line from entertainment into a problem, certain specific signs appear. If any of the following apply to you or someone you care about, seek help today.

Remember, problematic gaming is not a character flaw. It is a behavioural issue that can be overcome with the right support. popok is always by your side.

The urge to place more bets to recover lost money ("chasing losses") — this is the most common warning sign.

Spending time gaming while neglecting important responsibilities to family, friends, or work.

Using money meant for daily expenses, rent, or debt repayment on gaming.

Hiding or lying to family or friends about your gaming activity.

Repeatedly failing to stop gaming, or feeling restless and irritable when you do stop.

Taking loans, selling assets, or borrowing money to fund gaming.

Relying on gaming to relieve stress, anxiety, or sadness.

21+

Age Verification is Mandatory

popok is for individuals aged 21 and above only. Registration and gaming by minors is strictly prohibited. Age is verified when opening an account and proof of ID may be requested at any time if needed.

Minor Protection Policy

We believe keeping children and teenagers away from gaming is the responsibility of every parent and adult user. Take the steps below to prevent minors from accessing your device or account.

  • Keep your password privateNever share your popok account password with any child or teenager in your family.

  • Use a device lockKeep a PIN, passcode, or biometric lock active on your smartphone or tablet.

  • Use browser filtersInstall parental control software that will keep children away from sites of this type.

  • Report any suspicionIf you think a minor is using your account, notify our support team immediately.

You are in control

At popok, we believe the player is the best judge of their own gaming experience. That is why we give you effective protection tools so you can stay in control at all times.

Bet Limits

Set a maximum bet amount per single wager or per day. Placing a bet beyond this limit will not be allowed.

Cooling-Off Period

Put your account on a break for 1 day to 6 weeks. It reactivates automatically once the period ends.

Long-Term Exclusion

Option to close your account for 6 months, 1 year, 5 years, or permanently. Requests to open a new account during the exclusion period will be declined.

Reality Check Reminder

A message will appear on screen at set intervals — reminding you how long you have been playing and how much you have spent.

How to set your limits

Accessing responsible gaming settings after logging in to your popok account is very simple. Follow the steps below.

  • 1

    Go to Account SettingsClick the profile icon at the top right and select "Settings".

  • 2

    Open the "Responsible Gaming" tabYou will find all protection tools in one place here.

  • 3

    Choose your preferred limitsDeposit limit, bet limit, session time, or time-out — activate whichever you need.

  • 4

    ConfirmSave your changes. Decreasing a limit takes effect immediately; a request to increase one applies after 24 hours.

Contact us for support

If you feel gaming is causing problems in your life or the life of someone you care about, do not try to face it alone. Our trained support team is ready to guide you in the right direction.

Talk to us directly via live chat — 24 hours a day, 7 days a week, in Bengali.

Email us at: [email protected] — we typically respond promptly.

Self-exclusion requests are processed with the highest priority. Your identity is kept completely confidential.

If a family member is struggling, you can contact us too — we will help assess the situation.

Common questions about responsible gaming

Not at all. Responsible gaming is for everyone — those who enjoy gaming and want to keep it a healthy form of entertainment benefit from it the most. Using deposit limits or session timers is not a sign of weakness; it is a smart decision.

No. Your account balance is kept safe when you self-exclude. Contact the support team to request a withdrawal during the exclusion period. We will make the process as easy and smooth as possible.

Yes, increasing your limit is possible — but the change takes effect after 24 hours. This delay is intentional, to prevent impulsive decisions made in the heat of the moment. Decreasing a limit, on the other hand, takes effect immediately.

Yes, once the set time-out period ends, your account reactivates automatically. However, for a long-term self-exclusion, you will need to contact the support team once the period ends to reactivate your account.

Start by having an open conversation with them — with empathy, not judgment. If they agree, let the popok support team know. We will assess the situation and help take the right steps. Third-party reports are also taken seriously.

No. The minimum age to open an account at popok is 21. This rule is strictly enforced. A national ID or other age-verification document may be requested at registration or at any time if needed.

Yes, completely. All your gaming history and personal information is protected with SSL encryption and kept under a strict privacy policy. Seeking responsible gaming support does not mean your information will be shared anywhere.

Play with joy, with responsibility

popok brings together the best collection of games — cricket betting, slots, casino, and much more. Enjoy them today in a safe environment.

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