popok's Privacy Policy

This Privacy Policy ("Policy") applies to the popok platform and all of its associated services. It describes what information we collect, why we collect it, how we use it, and how we keep your information secure. By using popok's services, you are considered to have accepted the terms of this Privacy Policy.

We treat your privacy as our highest priority. We use SSL encryption and modern security measures to keep any personal information you provide on our platform secure.

1.1 Registration and Account Information

When you create an account on popok, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification — users 21+ only)
• Mobile number
• Information about your preferred payment method
• Password (stored in encrypted form)

1.2 Transaction Information

We collect detailed transaction records to process your deposits and withdrawals. This includes records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer. Financial information is never sold to third parties.

1.3 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Time of visit and list of pages viewed on the site
• Referral source (where you came from before reaching our site)
• Cookies and session data

1.4 Identity Verification Information

To ensure responsible gaming and for age verification purposes, we may request a copy of a government-issued ID such as a national identity card or passport. This information is stored with the highest level of security and is used only for the verification process.

We use the information we collect for the following purposes:

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Maintaining game history and transaction records
• Managing bonuses and promotional offers

2.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and stopping fraudulent activity
• Verifying necessary information to prevent money laundering
• Confirming user age (21+)

2.3 Customer Support

• Providing assistance via 24/7 live chat
• Resolving your issues and complaints
• Communicating important policy changes or security-related matters

2.4 Platform Improvement

To improve the user experience, we analyze aggregate statistics. No personal information is revealed through this analysis.

We use cookies and similar tracking technologies to improve our site's functionality. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are essential for the site's basic functions. They are required to maintain login sessions, perform security verification, and save language preferences. Without these cookies, the platform will not work properly.

3.2 Functional Cookies

These cookies remember your preferences and settings, such as your account preferences and gaming environment settings.

3.3 Analytical Cookies

These cookies help us understand how users are using the site. The information collected is completely anonymous and cannot be used to identify any individual.

3.4 Cookie Management

You can delete cookies or stop accepting new cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies will prevent you from using certain features of the site.

We may share your personal information with third parties in limited and specific circumstances. Those circumstances are described in detail below:

4.1 Service Provider Partners

To operate our services, we work with certain trusted third parties, such as payment processing companies and technology service providers. Each of these partners is contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may provide necessary information in response to a court order or a lawful request from a government authority. In such cases, we will provide only the information that is legally required.

4.3 Fraud and Abuse Prevention

Necessary information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activity.

4.4 Business Transfers

If popok undergoes a merger, acquisition, or asset sale in the future, user information may form part of the transferred assets. In such a case, the new owner will be bound to comply with this Privacy Policy.

We have adopted industry-standard security measures to keep your information secure:

5.1 Technical Safeguards

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology
• Firewall Protection: Advanced firewalls prevent unauthorized access
• Data Encryption: Stored sensitive information is kept in encrypted form
• Secure Servers: Data is stored on servers that undergo regular security audits

5.2 Administrative Safeguards

• Access to personal information is restricted to authorized staff only
• Staff privacy and security training
• Data access logs and monitoring systems

5.3 Response to Data Breaches

If a data breach occurs, we will investigate promptly and notify affected users in a timely manner. We will take all necessary steps to minimize harm.

We retain your information only for as long as it is needed to provide services or as required by law:

6.1 Active Accounts

While your account is active, we retain your profile information, transaction history, and gaming activity. This information is essential for providing you with our services.

6.2 Closed Accounts

Even after your account is closed, records of financial transactions, verification documents, and certain relevant information may be retained for a defined period for legal reasons. After that period, the information is securely deleted.

6.3 Logs and Technical Data

Server logs and technical data are generally deleted automatically after a set period, unless a security investigation requires them to be kept for a longer time.

You have certain important rights over your own information:

7.1 Right to Access

You can request a copy of the information we hold about you at any time. This request can be made through our support team.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or via support.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for legal, financial, or security reasons.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing communications and opt out of such communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us:

• Email: [email protected]
• 24/7 live chat support

We will verify your request and make every effort to respond as quickly as possible.

popok strictly refrains from providing services to anyone under the age of 21. Our platform is for adults only.

We verify age during the registration process, and if an account belonging to a minor is identified, that account will be suspended immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

To operate our services, we use certain third-party technologies, such as payment gateways and game software providers. Each of these providers is governed by their own privacy policy.

We ensure data protection standards when working with our service partners; however, the protection of your information on a third party's own platform depends on their own privacy policy. We are not responsible for the privacy practices of third-party services.

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a notice on our platform
• Sending a message to your registered email
• Updating the "Last Updated" date on this page

Continuing to use our services after changes have been made will be considered acceptance of the new policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy or the use of your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Support (in Bengali)
• Time: BST (UTC+6)

Our privacy team is always ready to respond to your requests. We take every request seriously and strive to provide quick resolutions.

For information on our other policies, see: Terms & Conditions and Responsible Gaming.